Huppi Support and Contact
The Turkish text is binding. This page is translated for convenience; if the translation and the Turkish text differ, the Turkish text prevails. Read the Turkish text
Effective date: 23 October 2026
If you have a problem, a question or a suggestion about Huppi, you can write to us. We try to reply as soon as possible.
Contact us
Support email: info@futurecode.com.tr. If your question is about your account, write from the email address registered to your Huppi account so that we can verify the account is yours. Do not write your password or personal health records in the email.
Frequently asked questions
I forgot my password. What should I do?
On the sign-in screen tap "Forgot password" and enter your email address; we will send you a password reset link. If you signed in with Apple or Google you have no password; sign in the same way.
How do I delete my account?
In the app tap Profile > Settings > Data and privacy > Delete account. If you cannot access the app, use the email route on the Delete Account page. Deletion can be undone for 30 days and is permanent after that.
I am not receiving notifications.
Check the notification permission for Huppi in your phone settings and the reminders in Huppi under Settings > Notifications. Battery saving or quiet hours can delay notifications. If you withdrew your explicit consent, you will not receive notifications from the server.
My data is not syncing.
Check your internet connection, that you have accepted the current Privacy Notice and that you have not withdrawn your explicit consent (if you see a "Sync paused" warning, give your consent again). Update the app and try signing out and back in.
Where is my data stored?
Your records are first kept on your phone. If you have given explicit consent, they are synced to your account over an encrypted connection and stored on servers in Germany. Cycle and partner data stays only on your device. For details, see the Privacy Policy.
Where is my cycle data and how do I delete it?
Your cycle data is kept only on your phone, encrypted; it is not sent to the server. To delete it, use Privacy > Delete everything in cycle tracking, or uninstall the app from your phone.
How do I change Health Connect or Apple Health permissions?
On Android you can change or remove Huppi's permissions at any time in your phone's Health Connect settings. When the iOS version is released, you will manage Apple Health permissions in your iPhone's Health settings. How your data is used is described in the Privacy Policy.
Is Huppi free?
Yes, Huppi is free.
Personal data request (KVKK art. 11)
To exercise your KVKK rights such as access, correction and deletion, send your request to info@futurecode.com.tr from the email address registered to your Huppi account; we verify your identity from that address. Your requests are answered within 30 days at the latest. The full list of your rights is on the Privacy Policy and Privacy Notice pages.
Legal pages
Privacy Policy · Terms of Use · Privacy Notice · Explicit Consent · Health Disclaimer · Delete Account